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(More customer reviews)I experienced many of the same problems with my itouchless trash can about a month after purchase. It started acting erraticly one day so I thought the batteries might need changing. I did that and everything seemed fine. I shut it off that night and when I turned it back on in the morning it did not work right. It would open normally, but would not close unless I pushed the close button. Sometimes it would stay closed, but other times it would open at random or open right back up as soon as I closed it. I went back through and read all of the reviews on Amazon. I e-mailed the company(itouchless) and called the 800 number I found on one review and left a message (it was on a Saturday when I called). The funny thing was, before I got a call back, the trash can started to work again. All I did was push down on the cover one time after I closed it with the close button. I don't know if that is what did it, but I haven't had a problem since. I was a little nervous that customer service at itouchless was not going to be helpful because many of the reviews stated as such. I didn't have that same experience. I got a phone call and an e-mail 3 days after contacting them. This is what the e-mail said:The sensor could be affected by moisture,stain or fingerprints. To fix the problem please try:
-Take out the batteries
-Use a wet rag to wipe clean the lid, especially in the sensor area a few times. You can rub it to remove any stain on it.
-Set it aside for at least half a day.
-Reload the batteries with alkaline batteries to ensure the best result.
-Put the lid back on and see if it will function properly again.
If this doesn't help, we provide a one-year warranty on the product if it was purchased through our authorized dealers with a receipt/invoice. Please feel free to contact us if you have any questions. Thank you.
Meilina Liu/Customer Care/www.itouchless.com
I hope that helps some of you that have had problems with your trash can. It is a very cool product when working properly!
Click Here to see more reviews about: iTouchless Stainless-Steel Hands-Free 13-Gallon Infrared Automatic Trash Can
Once you've tried the iTouchless Touchless Trashcan, you will never go back to the traditional or step-on trash can again. After all, your trashcan is your most-used everyday "appliance," so why not make it easier, more pleasant, and a lot less messy to use?About the Touchless Trashcan The 13-gallon, brushed stainless steel Touchless Trashcan is a patented product that's already widely recognized in Europe. Thousands have been sold on infomercials, QVC, and HSN home shopping channels. It also won the 2002 Invention Show, New Household Product Award. It is a 100 percent hands-free operated, wireless, lidded waste disposal system. The built-in Artificial Intelligent (AI) Smart-Chip knows when you need to open trash can, and it does all the openings and closings for you so you don't have to touch or step on anything.How it Works The Touchless Trashcan uses patented, invisible, and harmless infrared technology. Simply place your hand or debris about six inches away from the infrared sensor near the lid. It will open instantly when you approach and will close automatically in three seconds after debris has been released and your hand moves away. The lid will remain open if debris or your hand is within the 6-inch range of the infrared sensor. There are two buttons on the front to open and close the lid manually, and a easy to reach on/off switch on the back of the trashcan.The Benefits of the Touchless Trashcan This trashcan creates a germ free, odor free, automated environment. It keeps your hands clean while you are cooking or playing with your children. It also helps prevent contamination, which reduces the threat of certain illnesses and infections. Because the trashcan turns an ordinary chore into something fun, your kids will have fun throwing the trash away for you. In addition, the Touchless Trashcan outlasts most of the step-on and hand-touch cans. If you can't touch it, you can't break it! These cans have been opened 100,000 times in laboratory tests, and they're still going strong. In fact, if you open your can 20 times a day, it can last over 10 years. This could actually be the last trashcan you ever buy, which will save you money, mess, and time.Technology and Eco-Friendly Features Professionals recognize Touchless Trashcan as the next generation of waste receptacles. Its non-touch hygienic features meet the immediate needs in healthcare facilities and elderly homes. The new SilenX technology makes the closing of the lid even quieter while the "eagle eye" water-resistant sensor features reliable point-n-lock beam technology. In addition, the special energy saving design of Touchless Trashcan enables its four "D" size heavy duty batteries to support up to 10,000 consecutive openings and closings, or more than one year of use in non-frequent circumstances. There's also never a "fallen bag" problem with the Touchless Trashcan. The specially designed garbage bag retainer ring tightly holds the edges of the bag to prevent it from falling, and it seals the odors inside. You can use regular plastic garbage bags or even grocery bags, so there's no need to buy special garbage bags which many high-end garbage cans require.The Touchless Trashcan will improve the look of your kitchen, giving it an ultra-modern look and feel. It comes with one year limited manufacturer's warranty and a 60-day unconditional money back guarantee.
What's in the Box iTouchless touchless trashcan and garbage bag retainer ring.
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